Anaesthetic private practice
Meet CPD requirements with instant post-op patient surveys for your anaesthetic private practice
Author: Ben Dudley
Date: January 5, 2024
As an anaesthetist, keeping up with CPD requirements, especially self-reviews, can be daunting. Where to begin? Zento simplifies this process with comprehensive post-op patient surveys. This little-known service is integrated into our anaesthetic billing and practice management services. Let’s explore how this works.
Anaesthetic private practice services
A comprehensive solution for anaesthetists
Zento is best known for medical billing and its practice management services. What is little known is how Zento goes the extra mile to make your administration a breeze.
An example of this is our integration of postoperative surveys. These questionnaires are sent to each of your patients, straight after their procedure. As a result, you get real-time feedback that is needed to meet ANZCA’s CPD requirements.
ANZCA’s CPD program
As you probably know, the Australian and New Zealand College of Anaesthetists (ANZCA) updated its Continuing Professional Development (CPD) program to an annual, hours-based structure. It runs from 1 January to 31 December each year.
The program aims to ensure excellent patient care in Australia and New Zealand by mandating participation in various CPD activities. These activities fall into several categories, one of them being practice evaluation. As an anaesthetist or pain medicine physician, you must document and provide evidence that you have asked your patients to give feedback on your services.
Zento’s postoperative surveys are more than just questionnaires. They are important to understand your patients’ experiences and expectations.
Zento’s post-op survey structure
Zento’s post-op surveys are designed to cover all aspects of patient interaction and medical care. The aim is to give you a 360-degree overview of your anaesthetic private practice from the patients’ perspectives.
We ask patients to rate their satisfaction on two fronts.
- Their interaction with you
- Their interaction with your admin team
Their interaction with you
- Pre-surgery communication: Questions assess how well patients’ enquiries were addressed by you prior to their surgery and whether you explained the anaesthesia process in a clear way.
- Interaction with the anaesthetist: We ask whether you listened to the patients and if the patients felt rushed during their interactions.
- Anxiety management: For those who felt anxious before the surgery, we’ll ask how well their anxiety was managed.
- Post-surgery experience: We ask questions about post-surgery feelings, and the management of common postoperative issues like nausea, vomiting, pain, and physical discomforts like being cold or shivering.
- Overall experience and suggestions: We invite patients to share their positive or negative experiences and suggestions for improving care.
Their interaction with your admin team
- Information provided: We ask patients to rate their satisfaction with the information provided and the ease of accessing this information.
- Quality of the communication: Was the information communicated in an understandable and friendly manner?
- Pre-procedure interaction: Our survey asks patients about their experience in contacting us before their procedure.
- Payment process: Patients are asked about their satisfaction with how payment information was explained and the available payment options.
- Overall patient experience: What was their general impression of the service received?
- Team interaction: We ask how they perceived the Zento team members’ communication skills, their ability to answer questions, and their understanding of patients’ needs.
- Areas for Improvement: Crucially, we ask for suggestions on how we as a team – you, the anaesthetist, and us, Zento – can do even better in the future.
As you can see, when you work with Zento for your medical billing and practice management, you will receive feedback from your patients about our work as well as yours.
Instant access to vital data
The good news is, you get instant access to this data, whenever you need it. It’s part of our commitment to making your administrative processes as seamless and efficient as possible.
As you address your CPD requirements, remember that with Zento, you are not just completing tasks. You are gaining valuable insights, improving patient care, and propelling your practice towards excellence.
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“Zento is an outstanding practice management and billing service that set up my private practice as a new consultant a few years ago and the whole process couldn’t be easier for me!
Their billing system is simple, quick and transparent and their fees are amongst the lowest. They also help my practice by sending out patient questionnaires, facilitating my CPD and organising social events, just to mention a few!
I highly recommend their services to anyone in the medical field seeking guidance and support in launching a successful private practice or looking to streamline their billing process to save time and money.”
Mahsa Mirkazemi
“I had expanded my private practice and was paying a secretary to do my billing, but was still dealing with the hassle of incorrect bills and phone calls from patients. I decided I needed to take myself out of the equation completely, and found out about Zento from colleagues. Since then it has been smooth sailing, with Zento taking care of all my admin, and quickly and easily dealing with any billing problems. As a result, very little of my time is spent on admin now.”
Brian Morrow, Anaesthetist
“I found billing a nightmare – so much so that it was stopping me from doing private work. I heard that Zento provided a solution, and it revolutionised everything. The setup process was very straightforward, and now, they do all my admin – sending off the bills, checking they’ve been paid, chasing unpaid bills. I’m very happy with the service, and I would definitely recommend them to another anaesthetist.”
Helen Daly, Anaesthetist
“Coming from Europe, I was unfamiliar with the process of billing patients when I set up my private practice in Australia. Zento knew what they were doing when I came on board, and made the preparation of the paperwork a smooth experience. Now, I can tell patients that fees will be dealt with by another party, leaving my relationship with them positive. So many things have been taken off my plate, and if I don’t have to spend time preparing invoices, I’m happy!”
Thomas Ledowski, Anaesthetist
“I avoided private work because I was uncomfortable with gaining informed financial consent and didn’t have the mechanism to be able to charge a gap. I didn’t want to have the ‘money’ conversation with my patients, but when the opportunity to work with a private surgeon arose, I had to figure out a solution. After speaking with Ben, I knew Zento was the right service to fix my problems. Now I spend less than 30 minutes a month on financial admin for my private work, and talking about money with my patients is seldom required.”
Perth-based Anaesthetist
“Since I joined Zento I have been able to focus on what I’m good at which is giving anaesthetics rather than billing, chasing up bad debts, providing quotes. I was terrible at it! Ben’s team has always been very helpful and professional. Service fees have decreased! I’m very happy.”
Leah , Anaesthetist
“Has made my anaesthetic billing a breeze. Quick, reliable, efficient and highly transparent. My only regret is that I didn’t change to Zento years ago.”
Steve, Anaesthetist
“When commencing private practice there was a large learning curve in terms of the various health funds and their differences in terms of billing and rebates. Zento took away all of the stress associated with this so I could focus purely on caring for my patients. In addition, they took responsibility for other key issues such as provider numbers and accreditation at the various hospitals I wanted to work at.”
Nolan McDonnell, Anaesthetist
“They are professional, efficient and take a huge administrative burden off.”
Perth-based anaesthetist
“Zento helps me concentrate on my core job: looking after patients.”
Perth-based anaesthetist
“Huge burden lifted from my shoulders. Zento takes all of the admin load.”
Perth-based anaesthetist
“Since using their service I am consistently impressed by the level of service and attention to detail offered by the Zento team.
Knowing that my administration, reception and PA services are taken care of allows me to focus on my patients, my clinical activities and building up my practice.”
Perth-based cardiologist
“As a new Fellow I had no experience in how a practice is run let alone set up and I wanted to start my own practice. The Zento group have taken my idea and made it a reality. They are available, and thorough. They take time to understand what you need and work with you to achieve those goals realistically and practically. I am especially impressed by how they work hard at facilitating my vision for my practice.”
Perth-based obstetrician and gynaecologist