Zento services across Australia
Zento supports new and established specialist practices across Australia. We manage practice administration and billing, with receipt pooling and distributions for ICU groups.
Specialist practice administration
We support surgeons, physicians, anaesthetists, surgical assistants and ICU groups. Within these groups, we adapt the administration to your specialty and the way you want your practice to run.
Find the right service
Choose the service that matches your work.
We support new and established surgical practices with referrals, appointments, theatre bookings, communication, billing and reporting. We obtain payer approval as instructed by the surgeon.
View Surgical Practice AdministrationWe organise referrals, appointments, clinic preparation, telehealth, correspondence and billing for consultation-based physician practices.
View Physician Practice Administration Consultation BasedWe manage consultation administration alongside physician-directed procedure bookings and facility liaison.
View Physician Practice Administration Consultations and ProceduresWe manage theatre lists, patient fee communication and consent, account approval, claims, payment follow-up and reporting.
View Anaesthetic Practice AdministrationWe prepare accounts for the assistant’s own review and approval, then manage claims and payment follow-up for work already arranged.
View Surgical Assistant Billing AdministrationWe manage provider accounts, pooled receipts, reconciliation and group-directed distributions, with monthly reporting to the chair.
View ICU Group Billing and Distribution AdministrationHow the work is managed
Our operations managers supervise the team and follow the work through. We record the agreed practice instructions, including your working preferences, and share them within the team.
Working with your practice
Clinical decisions and item numbers remain with the doctor.
Our Operations Manager (Surgeons and Physicians) and Associate Operations Manager (Surgeons and Physicians) manage the team supporting surgeons and physicians.
Our Operations Manager (Anaesthesia) manages the team supporting anaesthetists, surgical assistants and ICU groups.
Frequently asked questions
The exact scope depends on the specialty, working preferences and responsibilities agreed at setup.
No. Zento supports new and established practices, as well as doctors changing their administrative arrangements. We tailor the service to your specialty and the work you need us to manage.
No. The six service groups describe the broad areas of support. Specialties within each group can have different needs, and doctors in the same specialty may prefer to run their practices differently. We agree the details with you, including appointments, patient communication and billing where these form part of your service.
Our Operations Manager (Surgeons and Physicians) and Associate Operations Manager (Surgeons and Physicians) manage the team supporting surgeons and physicians. Our Operations Manager (Anaesthesia) manages the team supporting anaesthetists, surgical assistants and ICU groups.
Tell us about your practice and the work you need us to manage. We explain the services, fees and terms before you decide whether to proceed.
Your next step
Tell us about your specialty, the support you need and how you like your practice to run. We can then discuss the services that fit.