About Zento Group
Meet our management team.
Founder & Managing Director Zento Group
For the past 14 years, Ben has been living and breathing specialist medical administrative management and building the Zento business.
Ben’s strength is managing and thinking strategically about the business across all fronts while building Zento’s high-performing team to handle execution.
He is an inspiring leader who gives his team the autonomy, encouragement and support they need to perform at their best. He always makes time to listen to his team, and ensures that everyone is well looked after.
More about Ben Dudley
Originally trained as a lawyer and environmental engineer, with postgraduate degrees in finance and investment, Ben provided corporate and commercial advice at Mallesons Stephen Jaques (now King and Wood Mallesons). In 2003, he co-founded his first company Marchmont, a commercial property development business with a peak portfolio value of $250M. Subsequently, he co-founded two more businesses; Wandoo Capital Partners, a specialist debt provider, and Orange Mortgage & Finance Brokers, offering home and other NCCP residential property loans.
Day-to-day, Joel manages the systems and processes of the business, finance, accounting and most administrative requirements. He also coordinates Zento’s development team in optimising our purpose-built medical billing application.
More about Joel Cox
Prior to Zento, Joel worked in a small auditing firm as a graduate auditor, and as the Purchasing, Administration and Sales Officer for Laminex Group for five years. In addition to general admin, accounts receivable/payable, payroll, stock control, management reporting, warehousing and stocktake, Joel planned and coordinated purchasing, marketing and sales strategies, managed client and supplier relationships, and created and refined new systems, processes and procedures including credit, ordering, stock reporting, safety and compliance.
Karoline is a marketing and communications professional with over 15 years of experience in the healthcare sector. In her role at Zento, she coordinates internal and external communications, plans and oversees marketing campaigns, monitors client engagement and satisfaction and onboards new clients.
She also organises our regular Zento Social events, where she enjoys catching up with our clients and supporters.
More about Karoline Gover
In past roles, Karoline developed and implemented innovative communication and marketing strategies tailored for diverse audiences.
Leveraging multiple formats and platforms, she expanded customer bases, enhanced brand trust, and built customer loyalty in highly competitive markets, including the disability and aged care sectors.
Operations Manager – Anaesthesia
Beck oversees and manages the operations of Zento’s Anaesthesia business unit and oversees the Philippines-based practice support team.
Beck has years of experience in private medical practice management and an in-depth understanding of anaesthetic billing. Before entering the private medical sector, Beck held management and operations roles in various industries, including oil and gas and health and fitness.
More about Beck Bennett
Becky is loved by her team and the doctors who look after her. We call it ‘the Becky effect’. She is hard-working, positive and always makes time for a chat despite being super busy.
Comments we hear regularly from our clients include:
“Becky is amazing. I don’t know how she does it all so smoothly and effectively”.
The origins of our name
Zento is the Japanese word for ‘future prospects’ and this is apt for three reasons:
Our success is tied to your success, which is why we guarantee a 0% bad debt rate and work on a payment by results basis.
Frequently asked questions about Zento Group
Where are your staff based?
We have team members based in Australia and the Philippines. Both teams work very closely together.
By building up our own team in the Philippines instead of using a call centre or other virtual offshore service, we are able to ensure a high-quality service while providing the lowest fees in the market.
Throughout the past year and a half, we have carefully selected a team of Filipino employees to work in a business exclusively for us.
In every case, you can be confident that your patients will receive the same high-quality professional service regardless of whether the team member answering the phone is from the Philippines or Australia.
How do I get started with Zento?
All you have to do is fill out our online sign-up form here. Then a member of our team will be in touch to help set up your account.