Surgical Practice Administration
Referrals, appointments, theatre bookings, communication, billing and reporting.
View Surgical Practice AdministrationAbout Zento
How Zento manages practice administration, billing and group reporting
Zento supports medical specialists across Australia. We handle practice administration, billing and group distributions. Each service matches the specialty and working preferences agreed at setup.
Our story
It started with one doctor’s paperwork
Zento began in 2009 when our founder’s wife was starting her private anaesthetic practice alongside a full-time role at Royal Perth Hospital. The billing and paperwork were taking time from work and family. He stepped in to manage her accounts.
Helping another anaesthetist with unpaid accounts showed that the same problem affected other doctors. Zento initially focused on anaesthetic billing. Later, helping a surgeon establish her own practice revealed the wider administrative demands faced by surgeons and physicians.
The service grew to support surgeons, physicians, anaesthetists, surgical assistants and ICU groups. That experience also shaped Zentobox, the software we use to support our work and help doctors send us the information we need.
The purpose remains practical: to take care of administration so doctors have more time for their patients and their lives outside work.
Specialist medical administration
Administration that fits your work
We provide practice administration, billing and group reporting tailored to surgeons, physicians, anaesthetists, surgical assistants and ICU groups. Separate services support consultation-only physicians and those with procedures. Each service follows the referrals, bookings, billing and reporting your specialty requires.
Our services
Support for your specialty
Choose the service that reflects your work.
Physician Practice Administration Consultation Based
Referrals, appointments, clinic preparation, telehealth, correspondence and billing.
View Physician Practice Administration Consultation BasedPhysician Practice Administration Consultations and Procedures
Consultation administration plus physician-directed procedure bookings and facility liaison.
View Physician Practice Administration Consultations and ProceduresAnaesthetic Practice Administration
Theatre lists, patient fee communication and consent, account approval, claims, payment follow-up and reporting.
View Anaesthetic Practice AdministrationSurgical Assistant Billing Administration
Account preparation, the assistant’s approval, claims and payment follow-up for work already arranged.
View Surgical Assistant Billing AdministrationICU Group Billing and Distribution Administration
Provider accounts, pooled receipts, group-directed distributions and monthly reporting to the chair.
View ICU Group Billing and Distribution AdministrationWhy services differ
Every specialty works differently
We operate within the national regulatory framework. The order of tasks, people involved and decisions vary by specialty.
Team management
A dedicated team with clear roles
Zento manages its own team. The Operations Manager (Surgeons and Physicians) and Associate Operations Manager (Surgeons and Physicians) coordinate referrals, appointments, bookings, communication and billing for surgeons and physicians.
The Operations Manager (Anaesthesia) manages claims, account preparation, payment follow up and monthly reporting for anaesthetists, surgical assistants and ICU groups.
Knowledge is shared across the team to reduce reliance on any one person. Doctors and group chairs do not have to supervise Zento staff.
Setup
What we agree before work starts
We support new and established practices. Setup records the specialty, working preferences, facilities, responsibilities and contact routes for each doctor or group. We explain the services, fees and terms before you decide whether to proceed.
Record the working context
We note the specialty, the doctor’s preferences and the facilities involved.
Agree responsibilities and contact routes
We document responsibilities and confirm contact routes between all parties.
Explain services, fees and terms
We explain the current fees, conditions and external supplier costs before you decide whether to proceed.
Clinical decisions and item number selection remain with the doctor throughout every service.
Across Australia
National service, tailored locally
Zento supports medical specialists in every state and territory. We work within the national rules and billing requirements for Medicare, private health insurers, workers compensation insurers, DVA and public patients treated in private hospitals.
Each doctor’s setup reflects their facilities, payer mix and working location. A surgeon operating across hospitals, a physician in a consulting suite, an anaesthetist working across theatre lists, a surgical assistant working with several surgeons and an ICU group across sites each receive a tailored service.
Operations managers oversee the service according to the specialty and working arrangements.
Frequently asked questions
Practical questions before you get in touch
Who does Zento support?
We support surgeons, physicians, anaesthetists, surgical assistants and ICU groups across Australia, including new and established practices.
Who manages the work?
Our Operations Manager (Surgeons and Physicians) and Associate Operations Manager (Surgeons and Physicians) manage the team supporting surgeons and physicians. Our Operations Manager (Anaesthesia) manages the team supporting anaesthetists, surgical assistants and ICU groups.
What happens when I enquire?
Your enquiry will usually reach the Managing Director. We discuss your practice and the work you need us to manage, then explain the services, fees and terms before you decide whether to proceed.
Next step
Discuss your specialty’s service
Talk with Zento about your specialty, working preferences and facilities.