Zento. Medical
practice management billing reception services
for surgeons
Running your private practice has never been easier
Zento’s comprehensive services for surgeons are specifically designed to help you focus on patient care, without the burden of administrative tasks. Here’s what Zento can do for you
- Enhance your productivity
- Boost the profitability of your practice
- Enable your business to operate at its optimum efficiency.
Zento’s approach takes care of all aspects of practice management. Our primary offering is a fully outsourced and white-labelled service that focuses on your name and brand.
- Medical billing service for surgeons
- Practice administration services for surgeons
- Virtual secretarial services for surgeons
- In-person secretarial services for surgeons
- Practice development and growth for surgeons
- Additional services (available at an extra cost)
- Specialty-specific experience
- Access to a network of trusted partners and special discounts
- Ongoing dedication and commitment
You and your practice are unique. That’s why Zento tailors specific white-labelled solutions for individual requirements. Your brand is front and centre, while Zento supports you in the background.
Virtual services
Zento can organise your clinics and theatre lists, and handle all medical billing and bookings, whilst the hospital staff meets and greets patients when they attend.
In-clinic services
On your clinic days, a Zento staff member sets up on the reception desk of your clinic, with their laptop, mobile WiFi device, portable printer/scanner and mobile EFTPOS terminal. Meanwhile, all your clinics and theatre lists are taken care of, as well as medical billing and appointments.
Starting your private practice with the support you need
- Practice communications infrastructure setup: Domain, email, phone, fax numbers, and workspace setup.
- Streamlined setup in preparation for billing and claiming: Provider number applications, minor ID setup, and private health fund registrations.
- Hospital accreditation support: Providing you with the information you need to get credentialed at the private hospitals of your choosing, including an introduction to and organising meetings with hospital representatives.
- Dedicated secretarial support: Allocation of a dedicated secretary to oversee your practice, ensure roster coverage, and monitor phones and emails five days per week.
- Marketing and growth support: Advice on practice growth, connection with appropriate marketing services, and support in building a referral base through GP campaigns and meetings.
- Networking opportunities: Regular Zento social events to connect with other doctors, hospital representatives and industry professionals.
- Modern consultation suites: Affordable, newly refurbished consultation rooms at 2 McCourt Street, West Leederville.
Discover the Zento process
We schedule and run your clinics
- Offering virtual and in-clinic services
- Responding to email enquiries, answering phones and directing calls
- Handling and triaging incoming referrals based on our instructions
- Ensuring your clinic time is optimised
We organise your theatre lists
- Booking your patients in for theatre, ensuring they stay informed about their procedures and associated costs
- Liaising with theatre and hospital staff when organising your theatre lists
- Sourcing and coordinating anaesthetists and surgical assistants when required
We handle your fees and follow up on payments
- Preparing fee estimates and explaining these to your patients
- Confirming out-of-pocket fees (if applicable)
- Pre-authorising patients' credit cards or taking pre-payments ahead of their procedure
- Following up on late payments and identifying rejections from health funds and Medicare
- Managing BPAY and credit card payment facilities
We do the paperwork
- Obtaining Informed Financial Consent
- Providing online patient health questionnaires (if relevant) + follow up
- Ensuring all required patient data is securely collected and stored on your practice management system
Private billing services for surgeons
Billing software recommendation
- We recommend Gentu, a comprehensive online practice management system.
- As Magentus-certified advisors, we can help you make the most of your Gentu license. Plus, as a Zento client, you get special discounts!
- We also support doctors who use Xestro and Clinic to Cloud
Full visibility of your accounts
- Our billing system gives you full visibility of your accounts.
- You can easily track the progress of invoicing and claims.
- You can communicate in real-time with our team to make sure you receive the information you need.
Monthly reports
- You'll receive a monthly report with all payments received that month.
- You'll also receive a report with all expenses we've paid on your behalf.
- This report is ready to submit for BAS reporting, saving you even more time.
We help grow your practice
- We help you market your practice to patients and referrers.
- We send letters to your referrers in a timely manner
- We initiate mailouts and other activities to keep you top of mind with your referrers
- We connect you with our trusted partners for all your collateral, branding, and marketing needs.
No lock-in contracts
Are you ready for Zento?
Benefits
You get paid
Say goodbye to bad debts and the complexity of health funds.
Zento does this all for you.
You get booked
If you’re looking to build your practice, we can assist you with building your referral base through a number of practice-building activities.
You're available
Well, your staff is. We provide excellent customer care whilst you are operating or playing golf. Your receptionist is available five days a week.
You free up time
You are a doctor and that’s what you do best. Zento takes over the hassle of running a private practice.
The Zento calculator
Your fee depends on your monthly income. The Zento calculator can give you an estimate – to help you plan.
This is simple calculator asks for a few details to calculate what your fees might be. The figures are an estimate. The exact amount you pay will depend on your monthly financial situation.
Let’s estimate your fees
Join our group of independent specialists and physicians
“Zento is an outstanding practice management and billing service that set up my private practice as a new consultant a few years ago and the whole process couldn’t be easier for me!
Their billing system is simple, quick and transparent and their fees are amongst the lowest. They also help my practice by sending out patient questionnaires, facilitating my CPD and organising social events, just to mention a few!
I highly recommend their services to anyone in the medical field seeking guidance and support in launching a successful private practice or looking to streamline their billing process to save time and money.”
Mahsa Mirkazemi
“I had expanded my private practice and was paying a secretary to do my billing, but was still dealing with the hassle of incorrect bills and phone calls from patients. I decided I needed to take myself out of the equation completely, and found out about Zento from colleagues. Since then it has been smooth sailing, with Zento taking care of all my admin, and quickly and easily dealing with any billing problems. As a result, very little of my time is spent on admin now.”
Brian Morrow, Anaesthetist
“I found billing a nightmare – so much so that it was stopping me from doing private work. I heard that Zento provided a solution, and it revolutionised everything. The setup process was very straightforward, and now, they do all my admin – sending off the bills, checking they’ve been paid, chasing unpaid bills. I’m very happy with the service, and I would definitely recommend them to another anaesthetist.”
Helen Daly, Anaesthetist
“Coming from Europe, I was unfamiliar with the process of billing patients when I set up my private practice in Australia. Zento knew what they were doing when I came on board, and made the preparation of the paperwork a smooth experience. Now, I can tell patients that fees will be dealt with by another party, leaving my relationship with them positive. So many things have been taken off my plate, and if I don’t have to spend time preparing invoices, I’m happy!”
Thomas Ledowski, Anaesthetist
“I avoided private work because I was uncomfortable with gaining informed financial consent and didn’t have the mechanism to be able to charge a gap. I didn’t want to have the ‘money’ conversation with my patients, but when the opportunity to work with a private surgeon arose, I had to figure out a solution. After speaking with Ben, I knew Zento was the right service to fix my problems. Now I spend less than 30 minutes a month on financial admin for my private work, and talking about money with my patients is seldom required.”
Perth-based Anaesthetist
“Since I joined Zento I have been able to focus on what I’m good at which is giving anaesthetics rather than billing, chasing up bad debts, providing quotes. I was terrible at it! Ben’s team has always been very helpful and professional. Service fees have decreased! I’m very happy.”
Leah , Anaesthetist
“Has made my anaesthetic billing a breeze. Quick, reliable, efficient and highly transparent. My only regret is that I didn’t change to Zento years ago.”
Steve, Anaesthetist
“When commencing private practice there was a large learning curve in terms of the various health funds and their differences in terms of billing and rebates. Zento took away all of the stress associated with this so I could focus purely on caring for my patients. In addition, they took responsibility for other key issues such as provider numbers and accreditation at the various hospitals I wanted to work at.”
Nolan McDonnell, Anaesthetist
“They are professional, efficient and take a huge administrative burden off.”
Perth-based anaesthetist
“Zento helps me concentrate on my core job: looking after patients.”
Perth-based anaesthetist
“Huge burden lifted from my shoulders. Zento takes all of the admin load.”
Perth-based anaesthetist
“Since using their service I am consistently impressed by the level of service and attention to detail offered by the Zento team.
Knowing that my administration, reception and PA services are taken care of allows me to focus on my patients, my clinical activities and building up my practice.”
Perth-based cardiologist
“As a new Fellow I had no experience in how a practice is run let alone set up and I wanted to start my own practice. The Zento group have taken my idea and made it a reality. They are available, and thorough. They take time to understand what you need and work with you to achieve those goals realistically and practically. I am especially impressed by how they work hard at facilitating my vision for my practice.”
Perth-based obstetrician and gynaecologist