Privacy Policy


This privacy policy provides information on how your personal information is collected and used, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you submit a contact request or sign up as a client of Zento, you provide consent for us to access and use your personal information so that we can provide you with the best possible service. Only representatives who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

We need to collect your personal information to provide practice management services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your private practice, including your billing and claiming. We also use it for directly related business activities, such as financial claims and payments, audits and accreditation, and business processes (e.g. staff training). Your information may be used for secondary purposes such as research, continuous improvement and audits. No information that personally identifies you will be disclosed for these secondary purposes, without your express permission.

What personal information do we collect?

The information we will collect about you includes, but is not limited to, your:

  1. Full name, date of birth, address, contact details
  2. Your citizenship or residency status
  3. Your bank account details
  4. Your registration details, including your AHPRA number, prescriber number, PRODA RA number, provider numbers and practice locations
  5. Information about your medical degree, specialty and educational institutions
  6. Information about your medical defence organisation
  7. Information about your private practice billing arrangements and fees
  8. Information about your private health insurance agreements
  9. Information about your monthly income
  10. Other practice related information, such as your patient management software, domain name, HealthLink and more.

How do we collect personal information?

We may collect your personal information in several different ways.

  1. When you first contact us, our staff will collect your personal and demographic information over the phone and/or via our sign-up form.
  2. When you use our fee calculator to check what we will charge you for our services, you will be asked to supply your average monthly income.
  3. During the course of providing services, we may collect further personal information.
  4. We may also collect your personal information when you send us an email, telephone us, make an online enquiry or communicate with us using social media.
  5. In some circumstances, personal information may also be collected from other sources. This may include information from: – your current service/ billing provider or group – hospitals, pathology and diagnostic imaging services – health funds, Medicare, DVA and other payers – AHPRA, HealthLink and other public listings

When, why and with whom do we share your personal information?

We sometimes share your personal information:

  1. with third parties who work with us for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with the Australian Privacy Principles and this policy
  2. with other healthcare providers (e.g. referring doctor/specialist, hospital, anaesthetist)
  3. when it is required or authorised by law (e.g. court subpoenas)
  4. to assist in locating a missing person
  5. to establish, exercise or defend an equitable claim

Only people who need to access your information will be able to do so. Other than in the course of providing practice management services or as otherwise described in this policy, we will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. We will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying us in writing.

How do we store and protect your personal information?

Your personal information may be stored in various forms, e.g. paper records, electronic records, and audio recordings (e.g. phone recordings or dicta-typing). We store all personal information securely. All electronic records are password protected, securely protected by electronic firewalls and monitored. Access is by authorised personnel only, who are bound by confidentiality agreements. Paper records are securely stored. Your privacy is important to us. Whilst we take every appropriate measure to store and protect your personal information, in compliance with the Privacy Amendment (Notifiable Data Breaches) Act 2017, we will notify you and the Australian Information Commissioner when there is a data breach that is likely to result in serious harm to you. A data breach occurs when personal information held by an organisation is lost or subjected to unauthorised access or disclosure. Examples of a data breach include when:

  1. a device containing patient/customer’s personal information is lost or stolen
  2. a database containing personal information is hacked
  3. personal information is mistakenly provided to the wrong person.

How can you access and correct your personal information?

You have the right to request access to, and correction of, your personal information. We will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by us is correct and current. You may also request that we correct or update your information. How can you lodge a privacy-related complaint, and how will the complaint be handled? We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will respond within 30 days of receiving your complaint. You may also contact the Office of the Australian Information Commissioner (OIAC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit or call the OAIC on 1300 363 992.

Privacy and our website

We collect no personal information about you when you visit our website unless you choose to provide this information to us. However, certain information about site visitors is automatically collected and stored. When you interact with our sites, certain information about your use of our sites is automatically collected. This information includes computer and connection information, such as statistics on your page views, traffic to and from our sites, referral URL, ad data, your IP address, and device identifiers. This information also may include your web log information, how you search for our sites, the websites you click on from our sites or emails, whether and when you open our emails and your browsing activities across other websites. This information is collected through cookies, web beacons, and other tracking technologies that are built into standard website software.

Policy review statement

This policy will be reviewed regularly to ensure it is in accordance with any legislative changes that may occur. We will let you know via our website when our policy has been updated.