Surgical Practice Administration
Practice setup, referrals, clinics, telehealth, surgeon-directed theatre bookings, patient and referrer communication, follow-up, billing and reporting.
View Surgical Practice AdministrationSpecialist medical administration across Australia
You do the medicine. We take care of the business.
We provide practice administration, billing, reporting and ICU group distributions tailored to your specialty and needs.
Find your specialty route
Support for your specialty
We support surgeons, physicians, anaesthetists, surgical assistants and ICU doctor groups with services suited to each specialty.
Physicians
Referrals, appointments, clinic preparation, telehealth, continuing care administration, billing and communication for consultation-only practices.
Consultation services plus physician-directed procedure bookings, liaison with patients, facilities and treating professionals, and tracking across both services.
Consultation-based practices Consultations and proceduresAnaesthetic Practice Administration
Setup, theatre list administration, patient fee communication, financial consent, the billing details you provide, account preparation, doctor approval, claims, payment follow-up and reporting.
View Anaesthetic Practice AdministrationSurgical Assistant Billing Administration
Setup, the billing details you provide, account preparation, the assistant's review and approval, claims, payment follow-up and reporting for work already arranged.
View Surgical Assistant Billing AdministrationICU Group Billing and Distribution Administration
Provider-specific billing, pooled receipts and group-directed distributions, with hospital retainer receipts managed where arranged and monthly reporting to the chair.
View ICU Group Billing and Distribution AdministrationWhat does Zento do?
Administration shaped around your specialty.
Zento provides managed practice administration and billing for medical specialists across Australia. We support surgeons, physicians, anaesthetists, surgical assistants and ICU doctor groups. We manage our own team and provide clear operations management. Clinical decisions and item number selection remain with you.
A managed administrative function
You have a team to manage the work, not another team to supervise.
Our Operations Manager (Surgeons and Physicians) and Associate Operations Manager (Surgeons and Physicians) manage the team supporting surgeons and physicians. Our Operations Manager (Anaesthesia) manages the team supporting anaesthetists, surgical assistants and ICU groups. We share and document working knowledge within the team.
What the work covers
The work we manage
We agree the services your practice needs.
Getting established
We set up the administrative arrangements before or alongside your clinical start.
Organising the administration
We handle referrals, appointments, clinics and procedure coordination as needed.
Turning clinical work into income
We prepare accounts, submit claims and follow up unpaid accounts as agreed.
Billing and receipts
We report on billing and receipts, with distribution reports for ICU groups.
Managing the team
Our operations managers coordinate the team so you do not need to supervise staff.
Frequently asked questions
Practical answers before you make contact.
Does every specialist receive the same service?
No. Each specialty has its own administrative needs, including differences between specialties within the same Zento service group. We also tailor the work to your preferences for how your practice runs, such as appointment scheduling, patient communication and billing. We agree these details with you before work begins.
How is Zento different from hiring an administrator or using billing software?
We manage our own team and provide clear operations management. You receive a managed service rather than staff to direct or software to operate.
Who manages the work?
Our Operations Manager (Surgeons and Physicians) and Associate Operations Manager (Surgeons and Physicians) manage the team supporting surgeons and physicians. Our Operations Manager (Anaesthesia) manages the team supporting anaesthetists, surgical assistants and ICU groups. Your practice instructions are recorded and shared within the team.
Does Zento make clinical decisions or select item numbers?
No. Clinical decisions, item number selection and professional responsibilities remain with you. We organise and follow through the administration and billing around those decisions.
What happens after I get in touch?
We discuss your specialty, working arrangements and support needs. We explain the services, fees and terms before you decide whether to proceed.
How can I get an estimate of Zento’s fees?
You can ask about Zento’s service fees. Request fee information, or contact us to discuss your practice and fees.
A practical next step
Tell us how your practice works.
Your enquiry will usually reach the Managing Director, who will discuss the support your practice needs.