Referral management
We receive and record referrals for your review.
Surgical Practice Administration
Practice administration for surgeons
Zento manages the administration of new and established surgical practices across Australia.
Your practice
Administration shaped around your practice
We organise the administration around your clinics, telehealth consultations and operating lists.
Your specialty, subspecialty and preferences shape the work we agree with you. Doctors in the same specialty can run their practices differently.
Agreed responsibilities
What Zento organises
We agree the work your practice needs us to manage.
Appointment coordination
We manage appointments across your consulting rooms and outpatient settings.
Telehealth administration
We organise telehealth appointments alongside your in-person clinics.
Surgeon-directed theatre bookings
We arrange theatre bookings on your instructions and coordinate with the facility.
Patient and referrer communication
We manage patient and referrer communication and correspondence.
Billing and payment follow-up
We prepare accounts, submit claims and follow up unpaid accounts.
Reporting
Standard monthly reports go to the authorised recipients you nominate. More detailed reporting is available on request, and agreed information can be shared with your adviser. BAS, tax work and external supplier costs remain separate.
Practice development coordination
We coordinate agreed activities such as GP outreach around your specialty and capacity.
Zento obtains payer approval as instructed by the surgeon. Clinical decisions and item number selection remain with you.
Managed by Zento
A team managed by Zento
Our Operations Manager (Surgeons and Physicians) and Associate Operations Manager (Surgeons and Physicians) supervise the team and follow the work through.
We record your practice instructions, including your specialty and working preferences, and share them within the team. You can raise questions with the operations managers, who coordinate the response.
Getting started
Set up around your practice
We discuss the work you need us to manage and record your practice instructions before work begins.
Your practice
We record your specialty, subspecialty, facilities, appointment and correspondence preferences, and billing instructions.
Responsibilities
We agree the work our team will manage and the people authorised to receive practice information.
Services and fees
We explain the services, fees, terms and any separate supplier costs before you decide whether to proceed. You can request fee information through our fee page or contact us directly.
Frequently asked questions
Practical answers before you proceed
Can established practices use the service?
Yes. We support new and established surgical practices, including doctors changing their administrative arrangements.
Can the service reflect my way of working?
Yes. We agree the administration around your specialty and preferences for appointments, communication and billing. We record the agreed instructions and share them within the team.
Who manages the administration team?
Our Operations Manager (Surgeons and Physicians) and Associate Operations Manager (Surgeons and Physicians) supervise the team and follow the work through. We record your practice instructions, including your specialty and working preferences, and share them within the team. You can raise questions with the operations managers, who coordinate the response.
Does Zento obtain payer approval?
Yes. Zento obtains payer approval as instructed by the surgeon. You provide the clinical and billing instructions, and our team manages the approval work.
What reporting is available?
Standard monthly reports go to the authorised recipients you nominate. More detailed reporting is available on request, and agreed information can be shared with your adviser. BAS and tax work remain separate.
How are fees explained?
We explain the services, fees, terms and any separate supplier costs before you decide whether to proceed. You can request fee information through our fee page or contact us directly.
Get in touch
Talk to us about your practice
Tell us about your specialty, the support you need and how you want your practice to run. Your enquiry will usually reach our Managing Director.