Record the patient’s stay
ICU doctors use the Zentobox mobile app to submit patient and service details when the patient is admitted to the unit.
ICU Group Billing Australia
Billing and Distribution Administration for ICU Doctor Groups
Zento manages patient billing, pooled receipts and member distributions for ICU doctor groups. Our Operations Manager (Anaesthesia) supervises the team, with monthly reporting to the group chair.
Your group
Administration shaped around your group
We manage patient billing, pooled receipts and member distributions for new and established ICU doctor groups, including groups working across more than one hospital.
Your group’s membership, facilities and agreed sharing method shape the service. Each doctor’s patient accounts remain separate, while distributions follow the group’s instructions.
Day to day
From admission to accounts and distributions
Doctors record the care they provide in Zentobox throughout the patient’s stay. Discharge brings those updates together so Zento can submit each doctor’s accounts.
Add updates during care
Each doctor who cares for the patient adds updates to the patient’s record in Zentobox during the stay.
Finalise the record at discharge
When the patient is discharged, the updates are brought together into a final record for Zento.
Submit each doctor’s accounts
Using the final record, we submit accounts for each doctor under their own provider number.
Reconcile receipts and distributions
We reconcile receipts into the group pool and administer member distributions under the group’s instructions. Hospital retainer receipts are included where arranged.
Report to the group chair
We provide monthly reports on provider billing, pooled receipts and member distributions.
Managed by Zento
A team managed by Zento
Our Operations Manager (Anaesthesia) supervises the team and follows the work through.
We record your group’s instructions and share them within the team. The group chair can raise questions with the operations manager, who coordinates the response. The chair does not have to supervise Zento staff.
Getting started
Set up around your group
We agree the billing, pooling and distribution arrangements before work begins.
Your group and its instructions
We record group membership, facilities, provider details, retainer arrangements and the instructions for patient billing.
Distributions and processing
Your group chooses its sharing method. We calculate distributions from approved inputs or use amounts supplied by the group. Where Zento manages funds, processing is weekly. Where the group manages funds, timing follows the group’s arrangements.
Reporting and fees
We agree report content and authorised recipients. Monthly reports go to the group chair. We explain the services, fees and terms before you decide whether to proceed.
Frequently asked questions
Practical answers before you proceed
Can new and existing ICU groups use the service?
Yes. We discuss your provider billing, pooled receipts and distributions, then agree the work Zento will manage.
How often are funds processed?
Where Zento manages the funds, processing is weekly. Where the group manages its funds, timing follows the group’s arrangements.
Who manages Zento’s team?
Our Operations Manager (Anaesthesia) supervises the team and follows the work through. The group chair can raise questions with the operations manager, who coordinates the response.
What reporting does the chair receive?
We provide monthly reports on provider billing, pooled receipts and member distributions. We agree the report content and any additional recipients with the group.
Who decides how receipts are shared?
The group chooses its sharing method. We calculate distributions from approved inputs, or use amounts supplied by the group. Patient accounts record each doctor’s services separately; distributions follow the group’s sharing method. Clinical decisions and item numbers remain with the doctors.
Get in touch
Talk to us about your group
Tell us about your group, its facilities and how you want billing and distributions to run. Your enquiry will usually reach our Managing Director.
Talk to us about your practice