Discover the benefits of outsourced
medical billing practice management reception services
Why should I outsource my medical billing and practice management to Zento?
Minimise your costs
- Zento offers lower costs than most of our competitors
- Zento’s fees are a fixed percentage of your revenue
- Outsourcing billing and practice management dramatically reduces costly overheads of a traditional private practice, such as HR.
Discover our competitive fees and transparent pricing structure and try the Zento calculator to estimate our fees.
Reduce errors and enhance compliance
- Enjoy less billing errors and enhanced compliance with our purpose-built tools.
- Our automatic processes reduce the chance of errors and ensure compliance with Medicare and private health fund rules.
Free up your time
From our experience, we have seen how our comprehensive services can free up 10-15 hours per month of your time.
Get paid sooner and reduce bad debt
We process payments within 24 hours of receiving your stickers, an industry-leading turnaround time.
Reduce bad debt
Our pre-authorisation process means you can say goodbye to bad debts. Zento’s bad debt rate over the past 15 years is less than 0.25% compared to the industry average of 3 to 5%.
Get booked
Regardless of specialty and where you are on your journey, we can help you grow your practice.
From helping anaesthetists get more theatre lists to building referral bases for surgeons, we have the tools and contacts to support you.
You are available
Well, your staff is. We provide excellent customer care whilst you are operating or playing golf. Your dedicated secretary is available five days a week, handling your day-to-day practice tasks. No delays in answering calls or returning voicemails.
We represent YOU
Zento’s model is to be in the background. We have the tools and do everything we can to support and build your brand. Patients will barely even know that Zento is there.
But we will be there, supporting you every step of the way.
You are not locked in
There is no minimum time commitment when you sign up with Zento. We rely on delivering excellent service and helping you grow your practice so that you will be happy to stay with us.
Our flexible, competitive pricing has no lock-in contracts or hidden fees.
Are you ready for Zento?
Join our group of independent specialists and physicians
“Zento is an outstanding practice management and billing service that set up my private practice as a new consultant a few years ago and the whole process couldn’t be easier for me!
Their billing system is simple, quick and transparent and their fees are amongst the lowest. They also help my practice by sending out patient questionnaires, facilitating my CPD and organising social events, just to mention a few!
I highly recommend their services to anyone in the medical field seeking guidance and support in launching a successful private practice or looking to streamline their billing process to save time and money.”
Mahsa Mirkazemi
“I had expanded my private practice and was paying a secretary to do my billing, but was still dealing with the hassle of incorrect bills and phone calls from patients. I decided I needed to take myself out of the equation completely, and found out about Zento from colleagues. Since then it has been smooth sailing, with Zento taking care of all my admin, and quickly and easily dealing with any billing problems. As a result, very little of my time is spent on admin now.”
Brian Morrow, Anaesthetist
“I found billing a nightmare – so much so that it was stopping me from doing private work. I heard that Zento provided a solution, and it revolutionised everything. The setup process was very straightforward, and now, they do all my admin – sending off the bills, checking they’ve been paid, chasing unpaid bills. I’m very happy with the service, and I would definitely recommend them to another anaesthetist.”
Helen Daly, Anaesthetist
“Coming from Europe, I was unfamiliar with the process of billing patients when I set up my private practice in Australia. Zento knew what they were doing when I came on board, and made the preparation of the paperwork a smooth experience. Now, I can tell patients that fees will be dealt with by another party, leaving my relationship with them positive. So many things have been taken off my plate, and if I don’t have to spend time preparing invoices, I’m happy!”
Thomas Ledowski, Anaesthetist
“I avoided private work because I was uncomfortable with gaining informed financial consent and didn’t have the mechanism to be able to charge a gap. I didn’t want to have the ‘money’ conversation with my patients, but when the opportunity to work with a private surgeon arose, I had to figure out a solution. After speaking with Ben, I knew Zento was the right service to fix my problems. Now I spend less than 30 minutes a month on financial admin for my private work, and talking about money with my patients is seldom required.”
Perth-based Anaesthetist
“Since I joined Zento I have been able to focus on what I’m good at which is giving anaesthetics rather than billing, chasing up bad debts, providing quotes. I was terrible at it! Ben’s team has always been very helpful and professional. Service fees have decreased! I’m very happy.”
Leah , Anaesthetist
“Has made my anaesthetic billing a breeze. Quick, reliable, efficient and highly transparent. My only regret is that I didn’t change to Zento years ago.”
Steve, Anaesthetist
“When commencing private practice there was a large learning curve in terms of the various health funds and their differences in terms of billing and rebates. Zento took away all of the stress associated with this so I could focus purely on caring for my patients. In addition, they took responsibility for other key issues such as provider numbers and accreditation at the various hospitals I wanted to work at.”
Nolan McDonnell, Anaesthetist
“They are professional, efficient and take a huge administrative burden off.”
Perth-based anaesthetist
“Zento helps me concentrate on my core job: looking after patients.”
Perth-based anaesthetist
“Huge burden lifted from my shoulders. Zento takes all of the admin load.”
Perth-based anaesthetist
“Since using their service I am consistently impressed by the level of service and attention to detail offered by the Zento team.
Knowing that my administration, reception and PA services are taken care of allows me to focus on my patients, my clinical activities and building up my practice.”
Perth-based cardiologist
“As a new Fellow I had no experience in how a practice is run let alone set up and I wanted to start my own practice. The Zento group have taken my idea and made it a reality. They are available, and thorough. They take time to understand what you need and work with you to achieve those goals realistically and practically. I am especially impressed by how they work hard at facilitating my vision for my practice.”
Perth-based obstetrician and gynaecologist