Anaesthetic billing Case Study
Dr Erfan: “Zento transformed my anaesthetic practice”
Author: Ben Dudley
Date: May 2, 2024
Dr Erfan Hedayati, an anaesthetist in Nowra (NSW) with over 20 years of experience, used to handle everything from anaesthetic billing to secretarial duties. Then, Zento arrived and greatly simplified his workload. This change allowed Dr Erfan to spend more time caring for his patients and less time on administrative tasks. With Zento’s assistance, his daily operations became smoother and more efficient.
Anaesthetic billing case study
Revolutionise your anaesthetic billing with Zentobox
Before Dr Erfan started using Zento, he managed anaesthetic billing and secretarial tasks the old-fashioned way, which was slow and often resulted in mistakes and delays. The traditional methods involved lots of paperwork and manual entry, making it easy for errors to slip through and harder to keep track of patient details and payment records efficiently.
Everything changed when he began using Zento’s innovative system, known as Zentobox. This new platform for anaesthetists transformed how he worked.
“Zentobox consolidates all my billing, scheduling, and patient information into one organised place. Instead of dealing with stacks of papers and manual updates, I can see everything at a glance. The system also automatically updates and corrects entries, which significantly reduces the chances of errors.”
Dr Erfan Hedayati
Anaesthetist in Nowra, NSW
With Zentobox, Dr Erfan finds that his daily tasks are easier and faster. He saves hours every week, hours that he can now spend focusing on his patients rather than on paperwork. The platform’s efficiency also means that bills go out on time and are more accurate, leading to quicker payments from patients and insurance companies.
Medical practice management anaesthetists
Efficient medical practice management with Zento’s virtual assistance
Virtual practice administration and reception services
Zento not only revolutionised Dr Erfan’s medical billing processes but also greatly improved his communication and workflow.
By handling these crucial tasks, Zento makes sure that all necessary information is communicated swiftly and accurately, allowing Dr Erfan to focus more on patient care and less on the administrative details. This level of support not only improves the efficiency of the operations but also boosts the quality of care provided to his patients.
Virtual practice management
With a virtual Zento practice manager available at his fingertips, Dr Erfan can easily reach out for assistance or guidance.
This seamless collaboration with Zento’s team makes his work life significantly more manageable and efficient. He can handle administrative tasks and resolve issues without delay, making sure that his practice runs smoothly at all times.
Affordable outsourced anaesthetic billing service
The cost of outsourced medical billing & admin services
Dr Erfan believes Zento is very cost-effective, with an affordable fee based on the income he earns each month.
This combination of affordability, efficiency, and quality service allows Dr Erfan to manage his administrative tasks more effectively, giving him more time to focus on his patients and less on paperwork.
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“Zento is an outstanding practice management and billing service that set up my private practice as a new consultant a few years ago and the whole process couldn’t be easier for me!
Their billing system is simple, quick and transparent and their fees are amongst the lowest. They also help my practice by sending out patient questionnaires, facilitating my CPD and organising social events, just to mention a few!
I highly recommend their services to anyone in the medical field seeking guidance and support in launching a successful private practice or looking to streamline their billing process to save time and money.”
Mahsa Mirkazemi
“I had expanded my private practice and was paying a secretary to do my billing, but was still dealing with the hassle of incorrect bills and phone calls from patients. I decided I needed to take myself out of the equation completely, and found out about Zento from colleagues. Since then it has been smooth sailing, with Zento taking care of all my admin, and quickly and easily dealing with any billing problems. As a result, very little of my time is spent on admin now.”
Brian Morrow, Anaesthetist
“I found billing a nightmare – so much so that it was stopping me from doing private work. I heard that Zento provided a solution, and it revolutionised everything. The setup process was very straightforward, and now, they do all my admin – sending off the bills, checking they’ve been paid, chasing unpaid bills. I’m very happy with the service, and I would definitely recommend them to another anaesthetist.”
Helen Daly, Anaesthetist
“Coming from Europe, I was unfamiliar with the process of billing patients when I set up my private practice in Australia. Zento knew what they were doing when I came on board, and made the preparation of the paperwork a smooth experience. Now, I can tell patients that fees will be dealt with by another party, leaving my relationship with them positive. So many things have been taken off my plate, and if I don’t have to spend time preparing invoices, I’m happy!”
Thomas Ledowski, Anaesthetist
“I avoided private work because I was uncomfortable with gaining informed financial consent and didn’t have the mechanism to be able to charge a gap. I didn’t want to have the ‘money’ conversation with my patients, but when the opportunity to work with a private surgeon arose, I had to figure out a solution. After speaking with Ben, I knew Zento was the right service to fix my problems. Now I spend less than 30 minutes a month on financial admin for my private work, and talking about money with my patients is seldom required.”
Perth-based Anaesthetist
“Since I joined Zento I have been able to focus on what I’m good at which is giving anaesthetics rather than billing, chasing up bad debts, providing quotes. I was terrible at it! Ben’s team has always been very helpful and professional. Service fees have decreased! I’m very happy.”
Leah , Anaesthetist
“Has made my anaesthetic billing a breeze. Quick, reliable, efficient and highly transparent. My only regret is that I didn’t change to Zento years ago.”
Steve, Anaesthetist
“When commencing private practice there was a large learning curve in terms of the various health funds and their differences in terms of billing and rebates. Zento took away all of the stress associated with this so I could focus purely on caring for my patients. In addition, they took responsibility for other key issues such as provider numbers and accreditation at the various hospitals I wanted to work at.”
Nolan McDonnell, Anaesthetist
“They are professional, efficient and take a huge administrative burden off.”
Perth-based anaesthetist
“Zento helps me concentrate on my core job: looking after patients.”
Perth-based anaesthetist
“Huge burden lifted from my shoulders. Zento takes all of the admin load.”
Perth-based anaesthetist
“Since using their service I am consistently impressed by the level of service and attention to detail offered by the Zento team.
Knowing that my administration, reception and PA services are taken care of allows me to focus on my patients, my clinical activities and building up my practice.”
Perth-based cardiologist
“As a new Fellow I had no experience in how a practice is run let alone set up and I wanted to start my own practice. The Zento group have taken my idea and made it a reality. They are available, and thorough. They take time to understand what you need and work with you to achieve those goals realistically and practically. I am especially impressed by how they work hard at facilitating my vision for my practice.”
Perth-based obstetrician and gynaecologist