Medical Practice Management Simplified
Transform your private practice with Zento’s one-stop medical practice management solution. Since 2009, we’ve partnered with anaesthetists, surgeons, and physicians across Australia to optimise their practices and enhance patient care.
The Future of Medical Practice Management
At Zento, we understand that a great patient experience requires more than just medical expertise, it needs efficient practice management. Our team combines the latest technology with personalised service to handle every aspect of your practice administration, allowing you to focus on your patients, clinical work and building your referral base.
For Anaesthetists
Our anaesthetic billing and practice management service includes:
- Proprietary Zentobox software for streamlined billing and practice management
- 99.7% fee collection rate with 4-day average collection time
- Access to surgical lists through our Zentobox list circulation system
- Complete practice setup within days, including provider numbers and health fund registrations
- Dedicated Operations Manager and experienced support team
Find out more about our services for anaesthetists.
For Surgeons and Physicians
As your practice management partner, we provide:
- Dedicated practice team led by an experienced Operations Manager
- Complete practice setup including IT infrastructure (phone, email, domain) and ongoing administrative management
- Comprehensive billing services for both in-patient and out-patient care, with competitive fee percentages that reflect different income streams
- Medicare and private health fund management
- Referral network development and growth support
- Optional in-clinic reception services in Perth and Melbourne
- Choice of leading practice management software
Find out more about our services for surgeons and physicians.
Why Choose Zento for Medical Practice Management?
A Partnership Approach
We’re not just a service provider—we’re your practice management partner. Our success is measured by your success, which is why we:
- Customise our systems to match your preferred practice style
- Provide dedicated team support for complex cases
- Handle routine tasks through smart automation
- Maintain your practice autonomy while delivering comprehensive support
The Zento Difference
When you partner with us, you can expect:
- No staff management responsibilities
- Consistent service delivery and clinic cover
- Scalable support as your practice grows
- Focus on clinical work while we handle the rest
- Cost-effective practice management with a unique percentage based fee structure
Our Story
Ben Dudley, our Founder and Managing Director, started Zento in 2009 with a personal mission. When his wife, an anaesthetist, was struggling to balance her full-time role at Royal Perth Hospital with her private practice administration, Ben stepped in to help. The mounting paperwork and billing complexities threatened to derail her private practice ambitions altogether.
Soon after helping his wife, a friend, also an anaesthetist, reached out. With a pile of unpaid accounts and a house deposit hanging in the balance, Ben helped resolve the situation within a week. These experiences revealed a widespread challenge: busy medical specialists were being bogged down by administration, taking focus away from their clinical practice.
What began as managing billing for anaesthetists soon evolved. A dinner conversation with a surgeon friend, who was facing the tough choice between buying into a retiring doctor’s practice or starting her own, opened Ben’s eyes to how this challenge affected specialists across all fields. This led to Zento expanding its services to support surgeons, physicians, intensivists, and surgical assistants.
Today, Zento has grown into a complete practice management solution trusted by doctors across Australia. We’ve built our service on a foundation of understanding the unique demands on medical specialists, combining the latest technology with personalised support.
Meet Our Leadership Team
Ben Dudley
Founder & Managing Director
With professional and personal experience in medical practice management, Ben leads Zento’s strategic direction and team development. His vision has shaped Zento into a leading practice management service provider.
Beck Bennett
Operations Manager
Leads the anaesthesia team with comprehensive experience in private anaesthetic billing and administration. Becky and her team provide optimal support for our anaesthetist partners.
Steph Downie
Operations Manager
Drawing on nearly two decades of leadership experience in the healthcare sector, Steph oversees our surgeon and physician practice support, ensuring excellence in service delivery and team management.
Joel Cox
Management Accountant
Manages Zento’s systems, processes, and development of our proprietary practice management software, combining his expertise in accounting, finance, and engineering to optimise our operations.
Karoline Gover
Marketing & Communications
With more than 15 years of experience in the healthcare sector, Karoline coordinates client engagement, satisfaction, and onboarding, ensuring a positive experience for our doctors and support with practice growth.
Ready to Transform Your Practice?
Partner with Zento to optimise your medical practice management and free up time to focus on your patients. Contact us for an obligation free discussion on how we can support your practice goals.
Zento: Do your best work. Not paperwork.
Join our group of independent specialists and physicians
“Zento is an outstanding practice management and billing service that set up my private practice as a new consultant a few years ago and the whole process couldn’t be easier for me!
Their billing system is simple, quick and transparent and their fees are amongst the lowest. They also help my practice by sending out patient questionnaires, facilitating my CPD and organising social events, just to mention a few!
I highly recommend their services to anyone in the medical field seeking guidance and support in launching a successful private practice or looking to streamline their billing process to save time and money.”
Mahsa Mirkazemi
“I had expanded my private practice and was paying a secretary to do my billing, but was still dealing with the hassle of incorrect bills and phone calls from patients. I decided I needed to take myself out of the equation completely, and found out about Zento from colleagues. Since then it has been smooth sailing, with Zento taking care of all my admin, and quickly and easily dealing with any billing problems. As a result, very little of my time is spent on admin now.”
Brian Morrow, Anaesthetist
“I found billing a nightmare – so much so that it was stopping me from doing private work. I heard that Zento provided a solution, and it revolutionised everything. The setup process was very straightforward, and now, they do all my admin – sending off the bills, checking they’ve been paid, chasing unpaid bills. I’m very happy with the service, and I would definitely recommend them to another anaesthetist.”
Helen Daly, Anaesthetist
“Coming from Europe, I was unfamiliar with the process of billing patients when I set up my private practice in Australia. Zento knew what they were doing when I came on board, and made the preparation of the paperwork a smooth experience. Now, I can tell patients that fees will be dealt with by another party, leaving my relationship with them positive. So many things have been taken off my plate, and if I don’t have to spend time preparing invoices, I’m happy!”
Thomas Ledowski, Anaesthetist
“I avoided private work because I was uncomfortable with gaining informed financial consent and didn’t have the mechanism to be able to charge a gap. I didn’t want to have the ‘money’ conversation with my patients, but when the opportunity to work with a private surgeon arose, I had to figure out a solution. After speaking with Ben, I knew Zento was the right service to fix my problems. Now I spend less than 30 minutes a month on financial admin for my private work, and talking about money with my patients is seldom required.”
Perth-based Anaesthetist
“Since I joined Zento I have been able to focus on what I’m good at which is giving anaesthetics rather than billing, chasing up bad debts, providing quotes. I was terrible at it! Ben’s team has always been very helpful and professional. Service fees have decreased! I’m very happy.”
Leah , Anaesthetist
“Has made my anaesthetic billing a breeze. Quick, reliable, efficient and highly transparent. My only regret is that I didn’t change to Zento years ago.”
Steve, Anaesthetist
“When commencing private practice there was a large learning curve in terms of the various health funds and their differences in terms of billing and rebates. Zento took away all of the stress associated with this so I could focus purely on caring for my patients. In addition, they took responsibility for other key issues such as provider numbers and accreditation at the various hospitals I wanted to work at.”
Nolan McDonnell, Anaesthetist
“They are professional, efficient and take a huge administrative burden off.”
Perth-based anaesthetist
“Zento helps me concentrate on my core job: looking after patients.”
Perth-based anaesthetist
“Huge burden lifted from my shoulders. Zento takes all of the admin load.”
Perth-based anaesthetist
“Since using their service I am consistently impressed by the level of service and attention to detail offered by the Zento team.
Knowing that my administration, reception and PA services are taken care of allows me to focus on my patients, my clinical activities and building up my practice.”
Perth-based cardiologist
“As a new Fellow I had no experience in how a practice is run let alone set up and I wanted to start my own practice. The Zento group have taken my idea and made it a reality. They are available, and thorough. They take time to understand what you need and work with you to achieve those goals realistically and practically. I am especially impressed by how they work hard at facilitating my vision for my practice.”
Perth-based obstetrician and gynaecologist