The bewildering complexity of medical billing and how Zento can help you out
Author: Ben Dudley
Date: June 26, 2024
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Managing medical coding and billing internally
Handling medical coding and billing internally means your staff needs to be both knowledgeable and have enough time to do the job right.
Here’s what you’re up against:
- Waiting on responses: If there is a problem with a claim, your team will spend a lot of time waiting for replies from patients and health funds, which can seriously delay the medical billing process.
- Accuracy: A tiny mistake in medical billing codes or patient details can cause huge delays. You might end up waiting months or even over a year for payment.
- Regulations: Keeping up with constantly changing healthcare regulations and insurer requirements is critical. Missing any updates can lead to mistakes and more delays.
What are the consequences of incorrect billing?
- Delayed payments: Incorrect billing can lead to long delays in payment. These delays aren’t minor; they can stretch out for over a year, affecting both you and your patients.
- Financial strain: Without timely payments, your practice can face cash flow problems, making it difficult to cover operational costs and pay your staff. Patients might also face unexpected bills and financial stress due to denied claims or errors.
- Administrative burden: Fixing billing errors requires re-submitting claims and following up repeatedly, which can be a time-consuming and frustrating process.
![](https://zento.com.au/wp-content/uploads/2023/07/Ben-Dudle-of-Zento.png)
Ben Dudley
Founder Zento
The alternative: outsourcing medical billing to Zento
- Expertise: At Zento, we handle over 6,000 claims every month. Our team is well-versed in medical billing, making sure everything is accurate and compliant with all the latest regulations.
- Efficiency: When claims are submitted correctly through Eclipse, payments usually come through within 48 hours.
- AI coding: We use smart AI coding to make anaesthetic billing more accurate and efficient, reducing errors and speeding up claim processing.
- Patient communication: We take care of educating your patients about fees and out-of-pocket expenses, so they know what to expect. This helps reduce confusion and boosts their satisfaction.
- Peace of mind: With Zento managing your billing, you can rest easy knowing that your financials are in good hands. This allows you to focus more on providing the best clinical care to your patients.
- Focus on patient care: By outsourcing billing, you can dedicate more time to patient care and less time to administrative tasks. This leads to better patient outcomes and a more efficient practice.
- Protecting your reputation: Accurate and compliant billing practices are essential for maintaining your practice’s reputation. By entrusting your billing to Zento’s experts, you can minimise the risk of errors, disputes, or legal issues that could potentially harm your standing in the medical community and among patients.
The patient perspective
![](https://zento.com.au/wp-content/uploads/2023/07/Ben-Dudle-of-Zento.png)
Ben Dudley
Founder Zento
In summary
![](https://zento.com.au/wp-content/uploads/2023/07/Ben-Dudle-of-Zento.png)
Ben Dudley
Founder Zento
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