Medical practice management services for
anaesthetists surgeons physicians surgical assistants

A: Zento is designed to give you the best of both worlds: the resources of a group with the freedom of an independent practitioner. We provide the key benefits of a traditional group while allowing you to avoid the common downsides.

What you GAIN (The Group Benefits):

Access to Work: We provide access to quality theatre lists to help you build or expand your practice.

Leave Cover Support: Our network can help arrange cover for your lists when you take holiday or sick leave, ensuring your surgeons are looked after.

Comprehensive Support: You get full access to our experienced billing, administrative, and secretarial teams without having to manage them yourself.

Networking: We host regular events, giving you the opportunity to connect with surgeons and peers in a collaborative, social setting.

What you AVOID (The Group Downsides):

Loss of Autonomy: With Zento, you maintain 100% control. You decide which surgeons you work with, what hours you work, and how your practice is run.

Financial Disincentives: Our fees are tied to your collected income. You don't pay for services you don't use, and there are no excessive fixed fees or complex buy-ins.

Group Politics: You get the benefits of a supportive network without the friction, power plays, or mandatory committee meetings or on-call rosters that can come with a traditional group structure.

In short, we handle the administration so you can enjoy the clinical and financial freedom of being your own boss. You can read a more detailed comparison in our blog post: Should you join a traditional group or stay independent?

A: The app is designed to eliminate paperwork at the source. You can photograph patient stickers, record item numbers and times, and submit a list in seconds. Our smart OCR (Optical Character Recognition) technology and intelligent item number suggestions reduce errors, and the data is sent instantly to our team for processing. It turns hours of weekly admin into minutes.

A: Yes. The Zentobox platform automates this. We send customised pre-anaesthesia health questionnaires to patients and manage post-op satisfaction surveys. The anonymised survey data is automatically collated for you, simplifying your ANZCA CPD practice evaluation activity.

A: Through our process of automatically issuing IFCs and securing pre-authorisations, and then relentless human follow-up. The Zentobox app ensures data is accurate from the start. Then, our expert team manages the entire lifecycle of the account, proactively handling rejections and following up on every outstanding account. An app alone cannot do this. It’s the core benefit of our full-service model.

A: Our entire process is streamlined by the Zentobox platform. It begins when we receive lists from surgeons' rooms, add them to the Zentobox app, and manage all pre-operative communications and IFCs. After your list you simply use the app to submit your stickers. From there, our team processes the final accounts accurately and promptly. Our robust system ensures timely billing, regardless of complexity. And you have access to view it all in your app.

A: Yes. After we prepare the accounts based on your app submissions, you get a final review to quickly approve or amend them. This final check is crucial for compliance, as the doctor is ultimately accountable for all claims submitted. This link to the Services Australia website explains practitioner claiming responsibilities in more detail.

A: Yes. A significant portion of our clients are GP anaesthetists, many working in rural and remote areas. We have a deep understanding of the specific billing requirements and administrative challenges for this group and can provide tailored support.

In addition to our full suite of practice administration and billing support, we can also help you plan and implement strategies to grow your practice.

Our extensive experience and network mean that you get the most suitable and targeted support with these efforts, saving you time and money.

We offer an infrastructure of phone, email and messaging systems to allow us to support your practice remotely and in person when required.

This allows us to monitor your emails and phone calls during business hours, not just when you are running clinics.

For practice management, our secretaries can use most of the standard practice management systems such as Gentu, Clinic to Cloud and Xestro. Zento is a certified Gentu adviser and can help you to quickly get set up on this platform.

Although we follow standard best practices for managing appointments and referrals, we ultimately answer to you, the practice owner, and follow your instructions.
We make sure you have a solid procedure for triaging referrals, and ensure your clinic utilisation is maximised as much as possible.

If you already use Gentu or one of the other standard practice management systems on the market, we can likely work in your existing system, and no export or integration will be required.

If you are leaving an existing group, we can assist you with the transfer of information and call upon the assistance of the software providers when required.

Our unique service is to support and represent all of our doctors.

We operate seamlessly in the background, ensuring your name and brand remain the main focus while looking after all your practice tasks and administration.
Your patients and other doctors will not know that Zento is there.

We offer comprehensive solutions from billing, virtual reception support, to practice management software, allowing surgeons to concentrate on patient care without administrative distractions.

We can provide on-demand virtual administration billing services when you need it, providing your practice staff with relief when required.

We ensure timely, accurate, and compliant billing processes, covering all aspects from private health insurance claims, Medicare submissions to direct patient invoicing tailored for surgical practices.
Our team is trained specifically in this field, and we use our knowledge and experience when processing your billing.

Yes we can!

Our software streamlines administrative processes, allowing physicians to focus on patient care and consultations without administrative hurdles.

Absolutely. Our team actively monitors phones and emails during business hours, five days a week, ensuring timely and professional communication with your patients and other third parties.

This means that we are supporting you even outside your clinic hours.

We support doctors in establishing their initial billing structures, ensuring they start on the right foot, covering private health insurance, Medicare, and direct patient payments.

Our preferred practice management software is Gentu, and as a Gentu-certified adviser, we get direct access to a dedicated team at Genie Solutions. We also get access to exclusive discounts for our doctors, saving you even more!

Our commitment to discreet, effective service and word-of-mouth referrals ensures we remain a trusted partner for many physicians.

A: Our model is perfectly suited for variable work. Because you're not paying a fixed salary for a staff member, our service scales with you. Whether you have a full-time load, work ad-hoc, or take on locum assignments with new surgeons, our team adapts to manage your billing efficiently.

A: Yes. Surgeons' rooms can send lists directly to us. We manage these in the Zentobox system, which you can use to see your upcoming assignments on your app. This centralises your workflow and ensures both you and our billing team have a clear record of all procedures.