Discover the benefits of outsourced
medical practice management
Medical practice management services
Zento offers a range of medical practice management services
for anaesthetists, surgeons, physicians and surgical assistants
Medical practice management
At Zento, we offer a range of medical practice management services, designed to fit your specific requirements. Select the specific services that best suit your needs, or opt for the full suite for a complete solution.
Consider us your ally for all the tasks beyond medical care.
Your choice, your way.
From full spectrum support to á la carte options.
Medical billing
- Providing comprehensive billing services for all specialties.
- Ensuring prompt payment collection by an expert team.
- Maintaining an exceptionally low bad debt rate, less than 0.25%.
- Handling payments and Medicare rebates, including issuing financial consent forms.
- Billing Medicare, DVA, and private health funds efficiently.
In-clinic* and virtual reception services
- Scheduling appointments efficiently.
- Managing patient enquiries and support, including handling incoming calls and emails.
- Sending reminder calls and emails to patients.
- Verifying insurance coverage and providing billing support.
- Managing patient records diligently and securely.
Practice administration
- Handling all tasks of reception services.
- Assisting with hospital accreditation submission.
- Supporting health fund registration paperwork.
- Verifying patient details and insurance validity.
- Coordinating theatre lists with doctors and hospitals.
- Sending post-op surveys and following up with patients when needed.
In-clinic* and virtual practice management
- Securely managing patient medical records.
- Setting up practice communication infrastructure, including phone, domain, email, and fax.
- Managing human resources comprehensively, including hiring, training, and staff supervision and rostering.
- Handling wages, superannuation, insurance, equipment, and leave.
- Providing comprehensive monthly business growth reports, including tax and accounting data.
Practice development
- Specialising in growing both established and new private practices.
- Assisting in securing lists for anaesthetists and surgical assistants.
- Circulating work opportunity lists to doctors using purpose-built software.
- Supporting doctors in marketing and referral activities and connecting them with a trusted network of professional agencies.
Consultation rooms*
- Newly refurbished consultation rooms in McCourt Street Medical Center, conveniently located next to St John Of God Subiaco Hospital and close to hospitals in the area.
- Large, modern reception area for patients with a dedicated receptionist
- Clean, bright consultation rooms with facilities for private patient consultations and examinations.
- Secure undercover parking for doctors and patients.
- Available for one-hour or back-to-back bookings.
- Rooms are typically hired in four-hour blocks.
- Consultation rooms used by about a quarter of our clients in WA.
Can’t find
the service you need?
We tailor our services for a wide range of specialties.
If you’re looking for a specific medical practice management service that is not listed above, please talk to us about your needs and how we can help.
Join our group of independent specialists and physicians
“Zento is an outstanding practice management and billing service that set up my private practice as a new consultant a few years ago and the whole process couldn’t be easier for me!
Their billing system is simple, quick and transparent and their fees are amongst the lowest. They also help my practice by sending out patient questionnaires, facilitating my CPD and organising social events, just to mention a few!
I highly recommend their services to anyone in the medical field seeking guidance and support in launching a successful private practice or looking to streamline their billing process to save time and money.”
Mahsa Mirkazemi
“I had expanded my private practice and was paying a secretary to do my billing, but was still dealing with the hassle of incorrect bills and phone calls from patients. I decided I needed to take myself out of the equation completely, and found out about Zento from colleagues. Since then it has been smooth sailing, with Zento taking care of all my admin, and quickly and easily dealing with any billing problems. As a result, very little of my time is spent on admin now.”
Brian Morrow, Anaesthetist
“I found billing a nightmare – so much so that it was stopping me from doing private work. I heard that Zento provided a solution, and it revolutionised everything. The setup process was very straightforward, and now, they do all my admin – sending off the bills, checking they’ve been paid, chasing unpaid bills. I’m very happy with the service, and I would definitely recommend them to another anaesthetist.”
Helen Daly, Anaesthetist
“Coming from Europe, I was unfamiliar with the process of billing patients when I set up my private practice in Australia. Zento knew what they were doing when I came on board, and made the preparation of the paperwork a smooth experience. Now, I can tell patients that fees will be dealt with by another party, leaving my relationship with them positive. So many things have been taken off my plate, and if I don’t have to spend time preparing invoices, I’m happy!”
Thomas Ledowski, Anaesthetist
“I avoided private work because I was uncomfortable with gaining informed financial consent and didn’t have the mechanism to be able to charge a gap. I didn’t want to have the ‘money’ conversation with my patients, but when the opportunity to work with a private surgeon arose, I had to figure out a solution. After speaking with Ben, I knew Zento was the right service to fix my problems. Now I spend less than 30 minutes a month on financial admin for my private work, and talking about money with my patients is seldom required.”
Perth-based Anaesthetist
“Since I joined Zento I have been able to focus on what I’m good at which is giving anaesthetics rather than billing, chasing up bad debts, providing quotes. I was terrible at it! Ben’s team has always been very helpful and professional. Service fees have decreased! I’m very happy.”
Leah , Anaesthetist
“Has made my anaesthetic billing a breeze. Quick, reliable, efficient and highly transparent. My only regret is that I didn’t change to Zento years ago.”
Steve, Anaesthetist
“When commencing private practice there was a large learning curve in terms of the various health funds and their differences in terms of billing and rebates. Zento took away all of the stress associated with this so I could focus purely on caring for my patients. In addition, they took responsibility for other key issues such as provider numbers and accreditation at the various hospitals I wanted to work at.”
Nolan McDonnell, Anaesthetist
“They are professional, efficient and take a huge administrative burden off.”
Perth-based anaesthetist
“Zento helps me concentrate on my core job: looking after patients.”
Perth-based anaesthetist
“Huge burden lifted from my shoulders. Zento takes all of the admin load.”
Perth-based anaesthetist
“Since using their service I am consistently impressed by the level of service and attention to detail offered by the Zento team.
Knowing that my administration, reception and PA services are taken care of allows me to focus on my patients, my clinical activities and building up my practice.”
Perth-based cardiologist
“As a new Fellow I had no experience in how a practice is run let alone set up and I wanted to start my own practice. The Zento group have taken my idea and made it a reality. They are available, and thorough. They take time to understand what you need and work with you to achieve those goals realistically and practically. I am especially impressed by how they work hard at facilitating my vision for my practice.”
Perth-based obstetrician and gynaecologist