Zento. Medical
practice management billing reception services
for physicians
Do your best work. Not paperwork.
Are you a patient? Contact us here.
Running your private practice has never been easier
Zento’s comprehensive services help physicians focusing on patient care without the burden of administrative tasks and medical billing. The aim is to
- Increase your productivity
- Improve the profitability of your practice
- Help manage risk
Zento’s approach takes care of all aspects of practice management. Our core offering is a fully outsourced and white-labelled service, representing your name and brand.
- Medical billing service for physicians
- Practice administration services for physicians
- Virtual secretarial services for physicians
- In-person secretarial services for physicians
- Practice development and growth for physicians
- Additional services (available at an extra cost)
- Specialty-specific experience
- Access to a network of trusted partners and special discounts
- Ongoing dedication and commitment
Zento understands that you and your practice are unique. That’s why we provide white-labelled solutions for your individual requirements. We put your front and centre while providing seamless but comprehensive support in the background.
In-clinic services
During your clinic days, a dedicated Zento staff member arrives at the reception desk, equipped with their laptop, mobile WiFi device, portable printer/scanner and mobile EFTPOS terminal. This ensures seamless operations while they take care of all your clinics, as well as handle medical billing and appointment management. Zento also takes care of your surgical lists and theatre planning, if you’re doing interventional work as a physician.
Virtual services
At Zento we’ve got you covered with organising your clinics, handling all medical billing and bookings, whilst the hospital staff meets and greets patients during their visits. If you’re doing interventional work as a physician, Zento manages your surgical lists and theatre planning.
Starting your private practice with the support you need
- Facilitating the application process for provider numbers
- Setting up a bank account and obtaining an ABN (Australian Business Number)
- Managing professional indemnity insurance applications and updates
- Establishing online claiming capabilities for your private practice
- Implementing a robust system for tracking practice finances
- Registering your private practice with private health funds
- Compiling necessary documentation for hospital accreditations
- Submitting hospital accreditations
The Zento process explained
If you’re doing interventional work, Zento organises theatre lists, as well as anaesthetists and surgical assistants when required
We handle your fees and follow up on payments
- Preparing accurate fee estimates
- Confirming out-of-pocket fees, if applicable
- Pre-authorising patients’ credit cards
- Proactively following up on late payments and rejections from health funds and Medicare
- Efficiently managing BPAY and credit card payment facilities
We do the paperwork
- Obtaining Informed Financial Consent
- Providing online patient health questionnaires (if relevant) + follow up
We schedule and run clinics
- Offering virtual and in-clinic services
- Handling various communication responsibilities, including responding to email enquiries, answering incoming phone calls and directing them to appropriate recipients
Private billing services for physicians
Billing software recommendation
- We recommend Gentu, a comprehensive online practice management system.
- As Magentus-certified advisors, we can help you make the most of your Gentu license. Plus, as a Zento client, you get special discounts!
- We also support doctors who use Xestro and Clinic to Cloud
Full visibility of your accounts
- Our billing system gives you full visibility of your accounts.
- You can easily track the progress of invoicing and claims.
- You can communicate in real-time with our team to make sure you receive the information you need.
Monthly reports
- You'll receive a monthly report with all payments received that month.
- You'll also receive a report with all expenses we've paid on your behalf.
- This report is ready to submit for BAS reporting, saving you even more time.
We help grow your practice
- We assist you in effectively marketing your practice to both patients and GPs.
- We send letters to GPs in a timely manner
- We proactively initiate mail-outs and other activities to maintain a prominent presence and remain top of mind with your referrers
- We connect you with our trusted partners for all your collateral, branding, and marketing needs.
No lock-in contracts
Are you ready for Zento?
Benefits
You get paid
Say goodbye to bad debts and the complexity of health funds.
Zento does this all for you.
You get booked
If you’re looking to build your practice, we can assist you with building your referral base through a number of practice-building activities.
You're available
Well, your staff is. We provide excellent customer care whilst you are operating or playing golf. Your receptionist is available five days a week.
You free up time
You are a doctor and that’s what you do best. Zento takes over the hassle of running a private practice.
The Zento calculator
Your fee depends on your monthly income. The Zento calculator can give you an estimate – to help you plan.
This is simple calculator asks for a few details to calculate what your fees might be. The figures are an estimate. The exact amount you pay will depend on your monthly financial situation.
Let’s estimate your fees
Join our group of independent specialists and physicians
“Zento is an outstanding practice management and billing service that set up my private practice as a new consultant a few years ago and the whole process couldn’t be easier for me!
Their billing system is simple, quick and transparent and their fees are amongst the lowest. They also help my practice by sending out patient questionnaires, facilitating my CPD and organising social events, just to mention a few!
I highly recommend their services to anyone in the medical field seeking guidance and support in launching a successful private practice or looking to streamline their billing process to save time and money.”
Mahsa Mirkazemi
“I had expanded my private practice and was paying a secretary to do my billing, but was still dealing with the hassle of incorrect bills and phone calls from patients. I decided I needed to take myself out of the equation completely, and found out about Zento from colleagues. Since then it has been smooth sailing, with Zento taking care of all my admin, and quickly and easily dealing with any billing problems. As a result, very little of my time is spent on admin now.”
Brian Morrow, Anaesthetist
“I found billing a nightmare – so much so that it was stopping me from doing private work. I heard that Zento provided a solution, and it revolutionised everything. The setup process was very straightforward, and now, they do all my admin – sending off the bills, checking they’ve been paid, chasing unpaid bills. I’m very happy with the service, and I would definitely recommend them to another anaesthetist.”
Helen Daly, Anaesthetist
“Coming from Europe, I was unfamiliar with the process of billing patients when I set up my private practice in Australia. Zento knew what they were doing when I came on board, and made the preparation of the paperwork a smooth experience. Now, I can tell patients that fees will be dealt with by another party, leaving my relationship with them positive. So many things have been taken off my plate, and if I don’t have to spend time preparing invoices, I’m happy!”
Thomas Ledowski, Anaesthetist
“I avoided private work because I was uncomfortable with gaining informed financial consent and didn’t have the mechanism to be able to charge a gap. I didn’t want to have the ‘money’ conversation with my patients, but when the opportunity to work with a private surgeon arose, I had to figure out a solution. After speaking with Ben, I knew Zento was the right service to fix my problems. Now I spend less than 30 minutes a month on financial admin for my private work, and talking about money with my patients is seldom required.”
Perth-based Anaesthetist
“Since I joined Zento I have been able to focus on what I’m good at which is giving anaesthetics rather than billing, chasing up bad debts, providing quotes. I was terrible at it! Ben’s team has always been very helpful and professional. Service fees have decreased! I’m very happy.”
Leah , Anaesthetist
“Has made my anaesthetic billing a breeze. Quick, reliable, efficient and highly transparent. My only regret is that I didn’t change to Zento years ago.”
Steve, Anaesthetist
“When commencing private practice there was a large learning curve in terms of the various health funds and their differences in terms of billing and rebates. Zento took away all of the stress associated with this so I could focus purely on caring for my patients. In addition, they took responsibility for other key issues such as provider numbers and accreditation at the various hospitals I wanted to work at.”
Nolan McDonnell, Anaesthetist
“They are professional, efficient and take a huge administrative burden off.”
Perth-based anaesthetist
“Zento helps me concentrate on my core job: looking after patients.”
Perth-based anaesthetist
“Huge burden lifted from my shoulders. Zento takes all of the admin load.”
Perth-based anaesthetist
“Since using their service I am consistently impressed by the level of service and attention to detail offered by the Zento team.
Knowing that my administration, reception and PA services are taken care of allows me to focus on my patients, my clinical activities and building up my practice.”
Perth-based cardiologist
“As a new Fellow I had no experience in how a practice is run let alone set up and I wanted to start my own practice. The Zento group have taken my idea and made it a reality. They are available, and thorough. They take time to understand what you need and work with you to achieve those goals realistically and practically. I am especially impressed by how they work hard at facilitating my vision for my practice.”
Perth-based obstetrician and gynaecologist