• Guidance to help grow your practice
• Connections to digital marketing, design, and print agencies for the preparation of artwork/design, website development and printing of materials such as business cards
• Referral growth
  • Full support for GP lunch visits including bookings, organising food and reminders to maximise GP attendance
  • educational dinners with support from sponsors such as devices or pharma
  • email campaigns to GPs and other specialists
• Exposure to referrals through hospital and specialist directory listings
  • Assistance with the preparation of listings
  • Liaising with hospital representatives
  • Updating legacy listings with new details
  • Online and print advertising

• Extended hours telephone services Monday to Friday (08:30 AEST/AEDT to 17:00 AWST)
• All email handling; fax and printed mail handling where applicable
• Patient triage and referral management
• Clinic management to maximise your clinic days
  • Patient appointment confirmation letters
  • SMS reminders and phone call reminders to minimise risk of Do-Not-Attend
  • Phone call reminders to bring requested results
  • All clinic preparation so that meet-and-greet staff can host the clinic on behalf of Zento
  • Preauthorisations and prepayments for clinic appointments if needed
  • Book clinics to minimise gaps during the day
  • Rescheduling clinics and bookings as required
  • Telehealth appointment coordination
  • Issuing receipts and Medicare claims for outpatient services
• Theatre bookings including list preparation:
  • Patient communications including fasting instructions, information about location, quoting, assistance with private health insurance cover for procedure, informed financial consent, medical consent
  • Communications with other stakeholders including anaesthetists, hospitals, and assistants as required including providing updates where required
  • Organising equipment
• Post-surgery:
  • Invoicing
  • Sending letters to referrers, patients, and other specialists as required
  • Following up results
  • Follow-up consultations booked as part of clinic management (see above)

• Full suite of practice communications infrastructure (phone, domain, email and Google Workspace)
• Secure medical record management and patient information form assistance
• Medicare provider enrolment (HPOS), health insurer enrolment, healthlink setup and hospital credentialing support
• Setup and management of practice management systems tailored to your practice
  • Supported systems:
    • Gentu
    • Xestro
    • Clinic to Cloud
  • Discount for Zento doctors using Gentu
  • Support with migration from legacy systems to your choice of system we support
    • Priority access to software vendor migration
    • Liaison with legacy software administrators
    • User Acceptance Testing(UAT) support
  • Provide ongoing support following up training provided by software vendor
  • Setup and customisation of patient management system to be fully ready for ongoing day-to-day operations
    • Letter templates
    • Billing templates including item number sets
    • Billing schedules imported as required
    • practice information
    • SMS templates
    • Registration configured (insurers)
    • Messaging and results configured (Healthlink, pathology, imaging)
    • ePrescribing

Running a successful medical practice involves more than just managing daily operations. That’s why we continuously invest in our team, technology, and processes to provide you with comprehensive support.

As a Zento client, you gain access to our network of professionals who specialise in supporting doctors in private practice. These trusted partners include digital marketing agencies, finance companies, financial planners, insurance specialists, and more. They have a unique understanding of the requirements of medical professionals, saving you time and headaches when seeking specialist advice and services.

As an added bonus, you get access to discounts with some of our partners, such as reduced practice management software rates and special advertising rates with publications and directories.

With experience supporting a wide range of medical specialties, Zento is well-equipped to quickly set up your practice infrastructure, including letter templates and resources. This expertise is particularly valuable when configuring your practice management software, ensuring it is set up correctly to avoid errors and delays.

• Bookkeeping services and referral to accountant
• Zento Bill Pay: expense management at a competitive fee of 5.36% (ex GST) per bill

• Everything from virtual secretarial services
• Face-to-face support from Zento secretaries at scheduled clinics
• Coordination with external staff (such as hospital or sessional suite staff)
• Zento rostering and coordination processes ensure reliable clinic staff coverage

• Billing, including No Gap, Known Gap, Direct Patient, Third Party, and WAG/Ramsay Billing/PIP billing
• Payment processing, reconciliation, and reporting
• Patient eligibility verification and informed financial consent
• Accounts follow-up and patient statements
• Claims control, debt collection and no bad debt guarantee in eligible circumstances